Maintenance

Emergency Work Hours - after normal working hours.

In the event of any one of the emergencies below, residents should call anytime 24 hours a day / 7 days a week: 239.657.3649

Residents will be charged a nuisance fee if the emergency number is dialed and the situation does not fall under the emergency items listed below.

Emergency Issues:

• Apartment front or rear entry doors: If not shutting and/or locking, this is an emergency issue.
• Appliances not working - this is only an emergency issue if the appliance stops working on Friday afternoon, Saturday, or Sunday. Appliances include water heater; refrigerator; stove/range.
• Bathtub: Not draining - only an emergency issue if occurs on Friday afternoon, Saturday, or Sunday.
• Commode: Stopped up/not flushing correctly: If you only have one commode this is considered an emergency issue.
• Gas leak inside or outside the apartment.
• Heat: No heat in your apartment is an emergency issue IF the outside temperature is below 55 degrees. DO NOT use stove/range as a heat source.
• Issues that are life-threatening or hazardous to health or cause major damage to the inside or outside of the apartment.
• Kitchen sink: Not draining - only an emergency issue if occurs on Friday afternoon, Saturday, or Sunday.
• Lost Keys - locked out of the apartment. If you have locked yourself out of your apartment or lost your keys - neither is an emergency.
• No electricity in the apartment.
• Waterline broken: Line cannot be shut off.